Create clear program accountability
Multi-city programs need defined national coordination, local execution, chauffeur communication, exception handling and billing review rather than disconnected suppliers coordinating informally.
Make vehicle status and service records available
Vehicle records, insurance renewal, maintenance history, incident coordination and replacement arrangements can be consolidated with client permission. Sensitive itinerary information should never be collected beyond operational need.
Use actual records to assess the service
Utilization, downtime, servicing, complaints, energy use and program costs provide the basis for client and project staff to assess the service.