Duty staff receive requests for active programs throughout the year.
CLIENT SERVICE CENTER
Client service for active programs
Existing clients can submit ad-hoc vehicle requests, maintenance matters, incidents, vehicle and insurance documents, invoices and feedback.
Service standards
Duty coverage, incident handling and replacement support
Service levels depend on the city, vehicle category, project scope and real-time vehicle availability. The applicable standard is documented for each program.
Incident coordination starts immediately and normally enters the handling process within about one hour.
For routine urban cases, a replacement vehicle is normally coordinated within about two hours.
Actual timing depends on the city, vehicle category, site conditions and real-time vehicle availability.
Review client support standards →SERVICE SCOPE
One service entry point for active programs
Email the company name, program reference, vehicle details and requested action. Vehicle, insurance and billing records are provided after the project contact is verified and are not displayed publicly.
Ad-hoc vehicle requests
Provide the city, date, time, vehicle category, passenger count and main route so the project team can confirm the vehicle and chauffeur.
Submit request →Maintenance
Provide the vehicle registration, current mileage, location and issue so the fleet team can arrange service, inspection or repair.
Submit request →Incident handling
Protect people first, then share the vehicle, location, incident details and field contact so the project team can assist with reporting, repair and replacement cover.
Submit request →Vehicle documents
After access is verified, authorized contacts may request registration copies, handover records and other documents included in the contract.
Submit request →Insurance documents
Request proof of insurance, policy dates and incident-reporting documents, including any approaching renewal item.
Submit request →Billing and invoices
Reconcile rental charges, ad-hoc duties, repair or other agreed costs for the program period and confirm invoice details.
Submit request →Complaints and suggestions
Include the program reference, time, vehicle or assignment and the matter to be checked. Client service will register and respond.
Submit request →- Official email
- single intake
- Project ID
- identity check
- Vehicle records
- permission-based
- Billing
- program reconciliation
ACTIVE CLIENT SERVICE
TALK TO OUR TEAM
Submit a corporate vehicle requirement
For long-term rental, employee shuttles, corporate reception, event transport, freight or multi-city work, include the city, dates, vehicle quantity, driver requirement and main duty.
Official business emailinfo@annphar.com