Insurance needs defined coverage
Procurement teams should verify policy cover, permitted use, authorized drivers, excess conditions and incident reporting. Chauffeured programs also need clear driver qualification and responsibility boundaries.
Maintenance should include downtime planning
On-site servicing, workshop appointments, vehicle collection and repair approvals should match parking access and operating windows. The program must also explain how service continuity is maintained during maintenance.
Replacement vehicles require agreed triggers
Replacement cover should not be presented as unconditional. Vehicle category, availability, delivery point, activation timing and commercial treatment all need a clear agreement.