Prioritise people and immediate service continuity
After a breakdown or incident, assess safety, any required emergency reporting and insurer notification, while determining whether the current shuttle, guest transfer or project assignment needs alternative resources.
Verify repair responsibility and cost
Before repairs, document the cause, parts, work scope and cost. Responsibility should be assessed against the incident circumstances, usage, insurance cover and contract rather than assumed automatically.
Keep replacement and billing treatment clear
Confirm the replacement vehicle category, launch preparation method, use period and commercial treatment. Original-vehicle downtime and replacement charges should be checked against the agreement to avoid duplicate billing or unclear responsibility.